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Refund policy
At Soccer Jersey Guide, we are committed to providing high-quality soccer jerseys and outstanding customer service. Our refund policy is designed to be fair, transparent, and easy to understand, ensuring you can shop with confidence.
Eligibility for Returns & Refunds
You may return most items within 90 days of delivery for a full refund, provided they are:
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In original, unworn, unwashed condition
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With all original tags and labels attached
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In the original packaging
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Accompanied by proof of purchase (order number)
Non-Returnable Items
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Personalized or customized jerseys (with names, numbers, or patches)
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Items damaged due to customer misuse or improper care
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Final sale items (clearly marked as such)
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Items returned after 30 days from delivery
How to Initiate a Return
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Contact Us: Email [email protected] with your order number and reason for return.
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Get Authorization: We will provide a Return Authorization (RA) number and return instructions.
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Ship the Item: Package the item securely with the RA number visible on the outside.
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Refund Processing: Once received and inspected, we will process your refund within 7–10 business days to your original payment method.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or we made an error.
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We recommend using a trackable shipping service and retaining proof of postage.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or we made an error.
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We recommend using a trackable shipping service and retaining proof of postage.
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us within 7 days of delivery. We will provide a prepaid return label and expedite a replacement or refund.
Questions?
For any questions about our refund policy, contact us at [email protected].
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